What's the process for buying windows from Windows Hawaii?

If somebody comes up to me and says, "I know nothing about windows and I'm in need of replacing my windows." We go through a learning process to them. So we kind of pretty much go through our process. What we have are samples. We provide the samples to them. We show them, touch and tell and everything else. And then we explain why, and we try to find out what it is that they are looking for. Because not everybody becomes my customer. Why? Because sometimes the windows that I provide may not fit what they're looking for.